Privacy Policy

Information we collect

We collect the name and any optional phone number or email address you submit; your separate website, text, voice, and email choices; household and youth-group relationships needed to personalize schedules; and records of signup, verification, help, and opt-out requests. Contact and group information may also come from prior Orchard Youth service records or an existing participant roster, but roster information never grants messaging consent. A roster email address may be held as an unverified candidate, but it is not eligible for email until its owner separately requests and completes verification. To operate and troubleshoot the service, we may also record delivery status, reminder history, IP address, browser information, and the questions or speech transcripts submitted during a call.

How we use information

We use this information only to provide youth activity schedules and reminders, answer calls, honor communication choices, prevent duplicate messages, investigate delivery problems, and maintain required consent records. The program sends informational messages, not advertising.

We do not monetize youth information, use it for profiling or model training, track participants across websites, or use it outside this website and its Orchard Youth scheduling purposes. A youth with approved independent access may see only their own authorized schedule, lessons, assignments, tasks, deadlines, and preparation resources.

Service providers and sharing

We do not sell personal information or share it with third parties or affiliates for marketing or promotional purposes. Limited information may be processed on our behalf by providers needed to host the site, place calls, deliver messages, recognize speech, or generate spoken audio. Those providers may use it only to perform those services or meet legal obligations.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Retention

Contact details and preferences are kept while you participate. Opt-out, consent, and delivery records may be retained longer when needed to honor your choices, prevent unwanted messages, resolve problems, or meet legal and carrier requirements. For troubleshooting, the caller number, speech transcript, recognition confidence when provided, and a limited outcome label may be retained for up to 30 days and viewed only by a program administrator. These records are not used for automatic model training. We delete or de-identify information when it is no longer reasonably needed.

Your choices

Reply STOP to a text to stop text messages, use the phone-channel unsubscribe page to stop text and voice reminders, use the preference link in any Orchard Youth email to stop email, or contact us to ask about or request deletion of your information. Each channel is independent. Some minimal opt-out records may be retained so we can continue honoring the request.

Security and children

We use reasonable administrative and technical safeguards, but no system can promise absolute security. A parent or legal guardian must complete signup for a participant under 13 and should complete it whenever a participant is not able to provide consent on their own.

Independent youth website access is available only through a reviewed household relationship and prior, recorded parent or legal-guardian consent for that exact youth and authentication method. An age 13–17 youth may start with Google, but Orchard Youth holds the minimum sign-in claim as an expiring request and grants no access until a verified guardian approves through a secure link or gives an actual decision that an administrator records. An unmatched request enters administrator review without revealing roster or family information. A youth-started under-13 request does not open Google or collect a child login identifier. A parent or guardian may inspect, correct, revoke, or request deletion of youth account information from the signed-in Youth access page.

Program notices

Text and voice frequency varies, typically 1–4 messages per week. Email is limited to permission slips and long-term activity plans, usually no more than 1–2 emails per month. Message and data rates may apply. Reply HELP for help or STOP to cancel texts.

Changes and contact

We may update this policy as the service changes and will revise the date above. Questions or privacy requests may be sent to [email protected] or +13852842226.